Tips on how to Answer "Tell Me About a Time You Had a Conflict at Work"

 Learning to maturely and effectively resolve disagreements at work is a vital skill. Be ready to talk about times when you had to address an issue on the job and how you handled it since the hiring manager will likely ask you about hypothetical scenarios. If you study for these questions, you may demonstrate your skills and do better on the test.


Here, we explain why recruiters bring up old beef on the job, provide tips on how to handle the question, and showcase several model answers.

Behavioural inquiries on past experiences with conflict help interviewers predict how a candidate would respond in a similar circumstance. They want to see whether you can get along with others, solve issues imaginatively, and learn from your mistakes. They might use your response to see whether you have certain skills, such as the ones listed below.


A lady and a man having an argument
A conflict between colleagues

Competence in Interpersonal Problem Solving.

Capacity for logical reasoning and equanimity in the face of conflict, leadership, and collaboration


How to Respond to Questions Regarding Tension in the Workplace

How to Answer Interview Questions That Focus on Past Conflicts in the Workplace

  1. Choose a pre-existing example.

Review your work history and choose a relevant example that demonstrates your qualifications for the position you're looking for. It gives the interviewer a glimpse into how you would respond in a similar situation on the job and may demonstrate how your experience and talents are a suitable match for the role. Picking an example with a positive resolution can help you highlight the takeaways from the experience.

Second, use the STAR technique.

The STAR method may be used to deliver an answer. This strategy can help you shine the spotlight on your achievements and deliver compelling tales while answering interview questions. Here are a few answers that use the STAR format:

Situation: Details of the Conflict

Task: What Role Did You Play in This Dramatic Mission?

Actions Taken: Your Reaction to the Tension

Results: The fruition of your labours

two ladies and one man are stading and looking down on their papers
employees are rushing to meet the deadline

Thirdly, set the scene.

Give the interviewer a rundown of what transpired and who was involved in the fight. Explain your link to the people being questioned or provide some other context to back up your claim. Showing professionalism by keeping a level head while discussing the issue will go a long way toward presenting the conflict fairly and truthfully.

Explain in detail what you did in step four.

Walk us through your problem-solving process thus far. Explaining why you did something or how you felt about it might help the interviewer get a sense of your state of mind. When responding, think about how you may show that you are adept at mediating conflicts. Leadership may be shown by explaining a problem to a client, and excellent customer service can be demonstrated by detailing how you mediated a dispute between two coworkers.

Review the findings in step 5.

Describe the results of your actions and how the issue was resolved. Be careful to include examples, such as how your recommendation helped the team complete a project three days early or how your concept led to the client signing a new, longer-term contract. The interviewer will have a deeper appreciation for the importance of your determination after hearing this.

Sixth, emphasize the information you have gathered.

Finally, explain what you'll do differently the next time you encounter a similar problem. Explain what you learned from the experience and how you plan to prevent a repeat. If you implemented a new system to ensure salespeople returned calls to prospects promptly, for example, please describe its benefits to the company. This shows how motivated you are to study and how well you can bounce back from setbacks.


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